Deleting your account

How to delete your account, and what happens to your data.

How to delete your account

Open Eligna, tap your picture or initials at the top of the screen and choose Account & preferences, then Delete account under Account actions. You will be asked to confirm. Deletion is permanent and cannot be undone. You do not need to email us, but you can (privacy@eligna.app) and we will do it for you within 7 days.

What is deleted

Your profile and your profile picture, your habits, goals, tasks and identity statements. Your journal entries, personal money records and contacts. Your chat history with the assistant, your notification tokens and your sign-in. A subscription you took out on our website is cancelled at the same time and you are not charged again.

If you subscribed through Google Play or the App Store

Cancel it there first, before you delete your account. A subscription bought through a store is held by the store, not by us, so deleting your account does not stop it and we cannot stop it for you. Open Google Play or the App Store, find Eligna under your subscriptions, and cancel. Then come back and delete your account.

What is kept, and why

If you were in a household with other people, a small part of the shared record stays so the people still in it are not left with broken history: shared money entries (who paid, who owed) keep their amounts with your name replaced by Former member, and shared chores, meals, plants and notes you added stay in the household with your name removed. We keep these because the other members have a legitimate interest in their own household record staying complete. Nothing that identifies you remains in them.

If you pay for a household

Your subscription ends when your account does. The other members keep their data. The household stays on the free plan unless one of its admins subscribes; premium is not transferred.

Timing

Deletion happens straight away in the live service. Copies in our backups are overwritten on the normal backup cycle and are gone within 30 days. Backups are never restored to bring a deleted account back.

Questions

For help with deletion or any data request, write to privacy@eligna.app.