Terms and Conditions

1. Who we are

These Terms and Conditions (“Terms”) are a legally binding agreement between you (“you”, “your”, the “user”) and TRANSLOGISTIKA ES Ltd, a limited liability company registered in Bulgaria under Unified Identification Code (UIC) 200606587 (“Eligna”, “we”, “us”, “our”). Our full company details are set out at the end of these Terms (see clause 27, “Company details”).

The “Service” means the “Eligna” mobile applications, the website at https://eligna.app, and related services.

2. Definitions

In these Terms:

“Account” means the personal user account you create to access the Service.
“Content” means any data, text, entries, journal entries, notes, contacts, financial records, images or other material you create, upload or store in the Service.
“Free Tier” means the version of the Service available without payment.
“Premium” means the paid subscription tier(s) of the Service.
“Household” means a shared space linking two or more Accounts, with a Billing Owner and one or more members, as described in clause 6.
“Billing Owner” means the Household member responsible for a Premium subscription attached to that Household.
“AI Features” means features that use artificial intelligence, including the AI assistant/coach and AI-generated suggestions, text, descriptions, meal ideas and images.
“Suggested Content” means ideas, suggestions and reference information the Service surfaces for your convenience, including meal, recipe, habit, task, chore and plant-care ideas, nutritional information, and educational or reference material.
“App Stores” means the Apple App Store and Google Play.
“Consumer” means an individual acting for purposes outside their trade, business, craft or profession.

3. Acceptance of these Terms

By creating an Account, subscribing, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

We ask you to accept these Terms by an affirmative action (for example, ticking an unticked box or tapping an “I agree” control) before you first use the Service. Certain matters (such as beginning a paid service during the withdrawal period, or allowing AI access to your journal) are consented to separately and are not covered by your general acceptance of these Terms.

4. Eligibility and age

The Service is for adults. You must be at least 18 years old to create an Account, purchase Premium, or otherwise use the Service. By using the Service you represent that you are 18 or older and have full legal capacity to enter into these Terms. If we learn that a user is under 18, we may suspend or close the Account.

5. The Service and your Account

5.1 What Eligna does

Eligna is a personal and household organisation tool that helps you manage everyday life across areas that may include habits, goals, journalling, tasks and routines, personal and household finances, meals and shopping, chores, plants, household admin, and staying in touch with people. Features vary by platform, plan and release, and we may add, change or remove features over time (see clause 16).

5.2 Your Account

You are responsible for keeping your login credentials confidential and for all activity under your Account. You agree to provide accurate registration information and to keep it up to date. Notify us promptly at admin@eligna.app if you suspect unauthorised use of your Account.

5.3 Acceptable use

Your use of the Service is also subject to our Acceptable Use Policy. In particular, you agree not to:

use the Service in any unlawful way or for any unlawful, infringing, defamatory, harassing, abusive, obscene or harmful purpose;
upload malware or attempt to gain unauthorised access to the Service or other users’ data;
copy, scrape, reverse-engineer, decompile or attempt to derive source code from the Service, except to the extent this restriction is prohibited by applicable law;
resell, sublicense or commercially exploit the Service without our written permission;
misuse the AI Features to generate unlawful, harmful or infringing content, or use automation, scripting or other means to exceed fair-use or rate limits or to place an excessive load on the Service;
invite another person to a Household, or send them an invitation, unless you are confident they are happy to be contacted; or
interfere with the security, integrity or availability of the Service.

6. Households and shared data

6.1 How Households work

You may create or join a Household to share selected Content with other members. A Household has a Billing Owner and one or more members, who may hold roles such as household admin or member, with different permissions (for example, an admin may invite or remove members, manage the Household’s subscription, and delete the Household).

6.2 Shared visibility

Content you add to a shared Household space (for example shared budgets, transactions, bills, shopping lists, chores, meal plans or shared contacts) is visible to other members of that Household, according to their role. Do not put information into a shared space that you are not willing for other Household members to see. Your personal spaces (for example your habits, goals, tasks, journal and personal finances) remain private to you and are not shared with other members unless the feature expressly says so.

6.3 Responsibilities within a Household

The member who invites others is responsible for ensuring that the person invited is happy to be contacted and to join. The member who enters data about others into a shared space is responsible for ensuring that those people are content for their information to be shared in the Household (see also clause 14 on data about other people). The Billing Owner is responsible for the subscription and for fees relating to the Household’s Premium plan.

6.4 Leaving a Household; deletion

If you leave a Household, you will lose access to that Household’s shared Content, and shared Content that genuinely belongs to the Household (for example a shared budget) may remain with the Household. Your own personal Content stays with your Account. If a Household is deleted, members lose access to its shared Content. Your statutory data-protection rights over your own personal data are unaffected and are described in the Privacy Policy, including how to export or delete your data.

6.5 You are responsible for your own conduct in a Household

A Household is a shared space that you and the other members run between yourselves. Eligna only records and displays the information members put in; it does not verify it, arbitrate between members, or take any side in a disagreement. You are solely responsible for your own conduct within a Household and for how you use information you can see. We are not responsible, and accept no liability, for any dispute, disagreement, loss or harm between Household members, including over money splits, bills, who owes whom, shared tasks, or one member’s use, disclosure or reliance on information another member added. Each member remains responsible for their own decisions and for meeting any obligations they owe other members outside the Service.

Your personal spaces (your “Me” areas: habits, goals, tasks, journal and personal finances) are strictly private to you. Shared Household spaces (for example chores, meals, shopping, bills and shared finances) are populated by members. You decide what you put into a shared space, and other members decide what they put in; we are not responsible for the information any member chooses to add to a shared space, nor for how another member uses information you have shared with the Household. Do not add information to a shared space that you are not willing for the other members to see.

You must not take, copy, export, publish or share another member’s Content, or personal data about another member or any third party, outside the Household without that person’s consent. Within a Household, treat other members’ information with the same care you would expect for your own.

7. Plans, subscriptions, free trials and billing

7.1 Free Tier and Premium

The Service offers a Free Tier and one or more paid Premium plans. Some features (for example certain AI Features and usage above Free-Tier limits) are available only on Premium. Free-Tier usage may be subject to fair-use and daily limits (for example daily limits on AI messages or AI-assisted actions), which we may set and adjust.

7.2 Prices

Premium is sold in household size brackets: one person, two people, and up to six people. You pay for the size of your home rather than per person, so nobody is charged for joining, and somebody who leaves is never charged. Each bracket can be paid monthly or annually, and annual works out cheaper per month.

Current prices for every bracket are shown on our pricing page and again in the app at the point of purchase, before you pay, inclusive of applicable taxes where required. We deliberately do not restate the figures in this document, so that these Terms cannot fall out of step with what you are actually charged. Prices may differ by country, platform and currency.

7.3 Free trials

Where we offer a free trial, it is free for the whole of its length. We do not ask for a payment method to start one, and it does not turn into a paid subscription by itself: if you do nothing, the trial ends into the free plan and nothing is charged, so there is nothing you need to cancel. You can choose to add a card during the trial: if you do, your trial carries on to the end of its last day, your paid subscription starts then, and we take the first payment on that day. We will remind you before we take it. If you subscribe without a trial, payment is taken when you subscribe. Unless we say otherwise, one free trial is available per user and per Household.

7.4 Auto-renewal

Premium subscriptions renew automatically for successive periods (monthly or annual, as selected) at the then-current price, until cancelled. The renewal charge is taken at or shortly before the start of each new period, through your chosen payment channel. You can turn off auto-renewal or cancel as described in clause 8.

7.5 Payment channels

How you are billed, and who handles your payment, cancellation and refunds, depends on where you obtained Premium:

Apple App Store (iOS): billing is handled by Apple through your Apple ID. See clauses 8.1 and 18.
Google Play (Android): billing is handled by Google through your Google account. See clauses 8.2 and 19.
Web (Stripe): billing is handled by us as seller of record, using our payment processor Stripe. See clause 8.3.

7.6 Failed payments

If a renewal payment fails, we (or the App Store) may retry the charge and may suspend or downgrade Premium access until payment succeeds. For web (Stripe) purchases, you may be asked to complete additional bank authentication (3D Secure / Strong Customer Authentication) to authorise payment and set up future recurring charges.

7.7 Reminders and cancelling

We aim to make Premium easy to leave. We will send you a reminder before a free trial converts to a paid subscription and, for annual plans, before the subscription renews. You can cancel at any time using the route for your billing channel in clause 8; cancellation is straightforward and does not require you to call us or give a reason.

8. Cancellation and refunds

Where you cancel and how refunds work depends on where you bought Premium. Please use the correct route below.

8.1 If you subscribed through the Apple App Store (iOS)

Apple is the merchant of record for that purchase. Manage or cancel your subscription in your Apple ID settings (Settings, then your name, then Subscriptions). Cancellation takes effect at the end of the current billing period. Refund requests for App Store purchases are made to, and decided by, Apple (for example via reportaproblem.apple.com), subject to Apple’s policies. We cannot cancel your Apple subscription for you or issue refunds for App Store purchases.

8.2 If you subscribed through Google Play (Android)

Cancel through the Google Play Store (Subscriptions), and/or through the cancellation link we provide in the app or on our website. Cancellation takes effect at the end of the current billing period. Refunds for Google Play purchases are handled under Google Play’s refund policy; please direct refund requests to Google. We generally cannot issue refunds for Google Play purchases.

8.3 If you subscribed on the web (Stripe)

We are the seller of record. You can cancel at any time through your Account settings, the customer portal, or by emailing admin@eligna.app. Cancellation takes effect at the end of the current billing period, and you keep access until then, unless the law requires otherwise. Our refund policy for web purchases is set out in clause 8.5 and is in addition to your statutory rights in clauses 8.4 and 13.

8.4 Your right of withdrawal (EU/EEA and UK consumers)

If you are a Consumer in the EU/EEA or the UK, you have 14 days to withdraw from a distance contract for Premium, without giving a reason, starting the day after the contract is concluded. A free trial is not a paid contract, so this period runs from the day you subscribe, whether you pay straight away or add a card during a trial, not from the day you start a trial. To withdraw, tell us clearly before the 14 days expire, by email to admin@eligna.app or using the model withdrawal form in Schedule 1.

Immediate access. Premium is a digital service supplied online, and it is available to you from the moment you subscribe. By subscribing you are asking us to begin supplying it straight away, within the 14-day period, rather than waiting for that period to pass.

Refunds on withdrawal. If you withdraw within the 14 days, we refund what you paid, less a proportionate amount for the paid days you had used. Days of a free trial are never counted. We charge no fee for withdrawing, and withdrawing is never conditional on giving a reason.

8.5 Our refund policy for web (Stripe) purchases

Outside the withdrawal right in clause 8.4 and your statutory rights in clause 13, Premium fees for web purchases are generally non-refundable for part-used periods, except where required by law or offered by us at our discretion. To request a refund, email admin@eligna.app; we aim to respond within 14 days.

8.6 Price changes

We may change Premium prices. If a change would affect your subscription, we will give you advance notice of at least 30 days by a durable medium (for example email) before the change takes effect. If you do not accept the new price, you may cancel before it takes effect; otherwise the new price applies from your next renewal. For subscriptions billed through an App Store, any price increase is also subject to that store’s own notice and consent process.

9. Artificial intelligence features

9.1 Eligna makes extensive use of AI, and we tell you where

Much of the content in the Service is generated by artificial intelligence, including text, descriptions, suggestions, meal and recipe ideas, and images, and the Service includes an AI assistant/coach. AI Features are automated systems, not humans, and the app tells you when you are using one: the assistant announces itself, and you are told before you start using it.

We tell you which KINDS of content are AI-generated rather than putting a label on each individual item. Our AI disclosure page names those classes: illustrations and icons, meal and plant imagery, and generated suggestions and descriptions. Individual images do not carry a label because they depict no real person, place or event: they are decorative illustrations of dishes and plants, so a per-image mark would tell you nothing you are not already told, in more places.

9.2 AI Features are not professional advice and must not be relied on

AI Features provide general information, ideas and suggestions for your convenience only. They are not professional advice of any kind, including medical, psychological, mental-health, nutritional, dietary, fitness, financial, tax, legal or safety advice, and they do not create any professional or advisory relationship between you and us. You must not rely on any AI output as a substitute for advice from a suitably qualified professional. Any decision you take, or refrain from taking, on the basis of an AI Feature is your own responsibility and at your own risk. If an AI Feature touches on your health, finances, safety or legal position, seek advice from an appropriate professional before acting, and in an emergency contact your local emergency services. To the maximum extent permitted by law (and subject to clause 21), we accept no responsibility or liability for any loss, harm or adverse effect arising from your use of, or reliance on, an AI Feature.

9.3 AI output can be wrong

AI output may be inaccurate, incomplete, outdated, biased or misleading, and may misread or misrepresent your data. AI Features can make mistakes. You are responsible for checking anything important before you act on it.

9.4 How AI processes your data

To generate responses and content, the AI Features send your prompts and the data you choose to share with the assistant to our third-party AI provider, Google Cloud (Vertex AI), which runs Anthropic’s “Claude” models for us on servers in the European Union, and which processes that data on our behalf and under appropriate data-protection safeguards. We do not permit your data to be used to train the provider’s AI models, and access by the AI Features to your journal is switched off by default and requires your separate, explicit opt-in, which you can withdraw at any time. The AI providers we use, the safeguards that apply, and any international-transfer mechanism are described in the Privacy Policy.

9.5 Our AI transparency commitment

We aim to be transparent about our use of AI and to comply with applicable laws on artificial intelligence, including the transparency obligations of the EU Artificial Intelligence Act. In practice that means two things: telling you when you are interacting with an AI system, which the assistant does itself, and telling you which classes of content in the Service are AI-generated, which the AI disclosure page does. As those laws and the associated technical standards develop, we will update our disclosures accordingly, including adding per-item marking if that becomes required for content of this kind.

10. Suggested content, ideas and reference information

The Service surfaces Suggested Content to make everyday planning easier and more enjoyable, for example meal and recipe ideas, cooking instructions, nutritional information, habit, task and chore ideas, plant-care guidance, and educational or reference material about foods, plants and routines. Suggested Content, whether generated by AI or drawn from our libraries, is provided for inspiration, illustration and ease of use only.

It is not verified for your circumstances. Suggested Content is general and is not checked against your individual needs, health, allergies, intolerances, dietary or medical requirements, home, or local rules.
Food and recipes. Ingredient lists, nutritional figures and cooking instructions may be inaccurate or incomplete. Always check ingredients and allergens yourself, cook food safely, and do not rely on our nutritional information. If you have a food allergy, intolerance or medical dietary need, consult a qualified professional.
Plants. Plant-care and toxicity information may be incomplete or wrong. Keep plants away from children and animals where appropriate and seek expert advice for any plant that may be harmful.
Ideas and routines. Habit, task, chore and routine suggestions are prompts, not instructions, and may not be suitable or safe for you.

Suggested Content is not advice, and we accept no responsibility or liability for any adverse effect, loss or harm arising from your use of, or reliance on, it, to the maximum extent permitted by law (and subject to clause 21). You use Suggested Content at your own discretion and risk.

11. Money features are information only

Eligna’s money features (for example tracking transactions, budgets, bills and splitting expenses between Household members) are personal-finance information and organisation tools only, provided for your own record-keeping and convenience.

Not financial advice. Nothing in the Service is, or should be relied on as, financial, investment, tax, accounting, debt or insurance advice, or a personal recommendation.
Not regulated. Eligna is not authorised or regulated by any financial services regulator (including, in the United Kingdom, the Financial Conduct Authority) in any country where the Service is available, and does not carry on any regulated activity.
No client money. Eligna does not hold, receive, transfer or handle any of your money or funds, and does not execute payments. Budgets, splits and balances are calculations and records for your information only; any settlement between Household members happens outside the Service.
Verify the figures. Amounts may be inaccurate, incomplete or out of date (for example from manual entry). Check against your own bank records and seek independent professional advice before making financial decisions.

For free, impartial money guidance: in the United Kingdom, see MoneyHelper (moneyhelper.org.uk); in the EU/EEA, contact your national financial-guidance or consumer body, which you can locate through the European Consumer Centres Network (eccnet.eu).

The Service is a wellness and self-tracking tool, not a medical device. It does not diagnose, treat, cure or prevent any condition and is not a substitute for professional medical or mental-health advice. If you have health concerns, consult a qualified professional. If you are in crisis or may be in danger, contact your local emergency services.

We do not ask you for health or other special-category information. However, features such as the journal, AI chat, habits and goals are free-text, so you may choose to write things that touch on your health or wellbeing. Any such content is incidental and is handled as described in the Privacy Policy, where the lawful basis is your explicit consent. If we later offer an optional integration with a third-party health platform (for example Apple Health or Google Fit), we will only enable it with your separate, explicit consent, which you can withdraw at any time.

13. Your content, your rights, and our licence

13.1 You own your Content

You keep all rights you have in your Content. We do not claim ownership of it.

13.2 Licence to run the Service

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce, adapt (for formatting and display), process and transmit your Content only to the extent necessary to operate, provide, secure, maintain and improve the Service for you, including sharing it within your Household where you choose to, and sending it to our AI provider where you use AI Features. This licence ends when your Content is deleted, subject to routine backup cycles and legal retention described in the Privacy Policy.

13.3 Your responsibility for your Content

You are responsible for your Content and confirm that you have the right to submit it and that it does not infringe anyone’s rights or breach any law.

13.4 Our conformity commitment and your statutory rights

We will provide the Service, including paid Premium, with reasonable care and skill and in conformity with these Terms and our description of it, and we will provide updates (including security updates) needed to keep it in conformity for as long as you may reasonably expect.

Your statutory rights are not affected by these Terms. If you are a Consumer, you have legal rights if digital content or a digital service is faulty, not as described, or not fit for purpose, including the right to have it brought into conformity, to a price reduction, or to a refund, in the circumstances your local law provides. Nothing in these Terms limits or excludes those rights.

14. Third-party personal data (data about other people)

Some features let you store information about other people (for example a contact’s name, birthday, interests, gift ideas, notes on how they like to be supported, or other context), or to invite other people to a Household. When you do this:

you confirm you have a proper basis to record and use that information, and that you use it only for your own personal or household purposes;
you are responsible, as between you and us, for that information, for keeping it accurate and proportionate, and for responding to any request or complaint from the person it concerns;
you agree not to record special-category information about others (for example about health, religion, sexual life or beliefs) unless it is necessary and you have a proper basis to do so; and
you are responsible for your use of other people’s information, and for any claim, loss or fine that results from your recording or use of it in breach of these Terms or data-protection law, but only to the extent it results from your own breach or fault. You are not responsible for anything attributable to us, and, where you are a Consumer, this applies only to the extent it is fair and permitted by law and does not affect your statutory rights.

We process this information on your instruction to provide the feature to you. How we handle it is described in the Privacy Policy.

15. Intellectual property, trade marks and referrals

15.1 Our IP

The Service, including its software, design, text, graphics and content we provide (but excluding your Content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial use, in accordance with these Terms and any applicable App Store rules.

15.2 Trade marks

“Eligna” and the Eligna logo are registered trade marks of TRANSLOGISTIKA ES Ltd, registered with the UK Intellectual Property Office. You may not use them, or any confusingly similar sign, without our prior written consent.

15.3 Feedback

If you send us feedback or suggestions, we may use them without obligation or payment to you.

15.4 Referrals

If we offer a referral programme, any rewards (for example free Premium months) are subject to our separate Referral Programme Terms shown at the time, and may be changed or withdrawn. We may cancel rewards obtained through abuse, fraud, or breach of these Terms.

16. Availability, notifications and changes to the Service

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may add, change, suspend or remove features.

Reminders and notifications (for example bill or task reminders and push notifications) are a convenience and are not guaranteed to be delivered, on time or at all. Do not rely on the Service alone for anything time-critical, such as paying a bill or meeting a deadline.

Where we make a change to a paid part of the Service that is more than a minor change and that negatively affects your access to or use of it, we will give you reasonable prior notice on a durable medium, and you may end the affected subscription free of charge before the change takes effect, unless the change is required to keep the Service in conformity, to comply with law, or for security.

17. Suspension and termination

17.1 By you

You may stop using the Service and delete your Account at any time through the app. Deleting your Account removes your personal data as described in the Privacy Policy (subject to lawful retention). Cancelling a subscription is handled through the relevant channel in clause 8.

17.2 By us

We may suspend or terminate your access, or remove Content, if you materially breach these Terms or the law, or where necessary to protect the Service or other users. Except where the law or an urgent security or legal need requires immediate action, we will give you notice and, where appropriate, an opportunity to put things right, and we will tell you how to complain or appeal.

17.3 Effect of termination

On termination, your licence to use the Service ends. Clauses that by their nature should survive (for example clauses 9 to 15, 20, 21 and 24) survive termination.

18. Additional terms for Apple App Store users

This clause applies only if you obtained the Eligna app from the Apple App Store. If it conflicts with the rest of these Terms, this clause prevails for your use of that app.

This agreement is with us, not Apple. These Terms are between you and Eligna only, not Apple, and Apple is not responsible for the app or its content.
Licence scope. Your licence to use the app is a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, subject to these Terms.
Maintenance and support. We, not Apple, are solely responsible for providing maintenance and support for the app. Apple has no obligation to furnish any maintenance or support.
Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our sole responsibility.
Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including product-liability claims, claims that the app fails to meet a legal or regulatory requirement, and consumer-protection or privacy claims.
Intellectual property. If a third party claims the app infringes their intellectual-property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government prohibited or restricted-party list.
Developer contact. Questions, complaints or claims about the app should be directed to Eligna at admin@eligna.app.
Third-party terms. You must comply with applicable third-party terms of agreement when using the app (for example your wireless data-service agreement).
Apple as third-party beneficiary. You acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Apple subscription disclosure. Payment will be charged to your Apple ID account at confirmation of purchase. The subscription automatically renews unless it is cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase.

19. Additional terms for Google Play users

This clause applies only if you obtained the app from Google Play. Your subscription auto-renews and you are charged at the start of each billing period through your Google account (Google may charge up to 24 hours before each new period begins). You can cancel through the Google Play Store (Subscriptions) and/or the cancellation route we provide. Refunds for Google Play purchases are handled under Google Play’s refund policy; please direct refund requests to Google. You must also comply with Google Play’s applicable terms.

20. Third-party services and integrations

The Service relies on, and may connect to, third-party service providers, including cloud hosting and server functions (Vercel), database, sign-in and storage (Supabase), our AI provider (Google Cloud, running Anthropic’s Claude models in the EU), payments (Stripe), push notification delivery (Google Firebase Cloud Messaging), transactional email (Resend), product analytics and session replay (PostHog), error monitoring and session replay (Sentry), bot-protection (Cloudflare), and, if you enable them, third-party health platforms. Your use of an integration you choose to enable may be subject to that third party’s terms. We are not responsible for third-party services, but we choose our providers with care and describe those that process your personal data, and the safeguards that apply, in the Privacy Policy.

21. Disclaimers and limitation of liability

21.1 Consumer rights come first

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and any of your non-excludable statutory rights as a Consumer (including the conformity and remedy rights in clause 13). If any part of this clause 21 is unenforceable against you as a Consumer, the rest still applies.

21.2 Service provided with reasonable care

We provide the Service with reasonable care and skill. Subject to clause 21.1, we do not promise that the Service will always be available, uninterrupted, error-free, or that it will meet every expectation, and outputs (including AI outputs, Suggested Content and financial calculations) are provided for your information and are not guaranteed to be accurate or complete.

21.3 What we are not liable for

Subject to clause 21.1, we are not liable for:

loss or damage that was not reasonably foreseeable;
business losses (the Service is for personal, non-commercial use), including loss of profit, revenue or business opportunity;
loss or corruption of data except to the extent caused by our failure to take reasonable care (we recommend you keep your own copies of important Content); or
loss or damage caused by a third-party service you chose to use, or by your own breach of these Terms.

21.4 Cap on liability

Subject to clause 21.1, our total liability to you arising out of or in connection with the Service and these Terms is limited to the greater of (a) the total amount you paid us for Premium in the 12 months before the event giving rise to the liability, and (b) £500. This limit applies only to liability that remains after clause 21.1.

22. Data protection

We process personal data in accordance with the Privacy Policy and applicable data-protection law, including the EU GDPR and, for UK users, the UK GDPR. The Privacy Policy explains what we collect, our lawful bases, the explicit consents we rely on (including for AI access to your journal), the third parties that process data for us, international transfers, retention, and your rights. By using the Service you acknowledge the Privacy Policy. Where we rely on your consent for a specific processing activity, that consent is obtained separately and can be withdrawn at any time.

23. Complaints and dispute resolution

If you have a complaint, please contact us first at admin@eligna.app; we will try to resolve it.

Alternative dispute resolution (ADR). If we cannot resolve your complaint, you may refer it to an out-of-court dispute-resolution body. In Bulgaria, the competent body for a dispute with us is the General Conciliation Commission with its seat in Varna (covering the Varna, Dobrich and Silistra regions), administered by the Commission for Consumer Protection. You can reach it through the Commission for Consumer Protection, Varna office, 112 Vladislav Varnenchik Blvd, floor 4, Varna, Bulgaria; tel. +359 52 603 778; email varna@kzp.bg; www.kzp.bg. Consumers in the EU/EEA can also find the appropriate body in their own country through the European Consumer Centres Network (eccnet.eu).

24. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the law of the Republic of Bulgaria. If you are a Consumer resident in another country, you also benefit from the mandatory consumer-protection rules of the country in which you are resident, and nothing in these Terms deprives you of the protection those rules give you. You may bring proceedings in the courts of your country of residence, and legal proceedings we bring against a Consumer will be in the courts of the Consumer’s country of residence where the law so requires.

25. Changes to these Terms

We may update these Terms (for example to reflect changes in the Service, law or our practices). For changes that affect your rights or obligations, we will give you reasonable prior notice by a durable medium and tell you when they take effect. If you do not agree, you may stop using the Service and cancel any subscription before the changes take effect; continued use after that date means you accept the updated Terms. We will not apply material changes retroactively.

26. General

Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, and any plan-specific or Referral Programme Terms, form the entire agreement between you and us about the Service.
Severability. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is replaced by an enforceable one that comes closest to its intended effect.
No waiver. If we do not enforce a right, that is not a waiver of it.
Assignment. You may not transfer your rights or obligations without our consent. We may transfer ours to an affiliate or in connection with a reorganisation, merger or sale, provided your rights are not reduced.
Third-party rights. Except for Apple and its subsidiaries under clause 18, no one other than you and us has any right to enforce these Terms.
Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
Notices. We may give you notices in the app, by email, or on our website. You can contact us at admin@eligna.app.
Language. These Terms are provided in English.

27. Company details

Company: TRANSLOGISTIKA ES Ltd
Unified Identification Code (UIC): 200606587
Registered in: the Commercial Register at the Registry Agency of the Republic of Bulgaria
Registered office: Vuzrajdane, bl. 66, fl. 2, ap. 6, Varna 9025, Bulgaria
Contact email: admin@eligna.app
Website: https://eligna.app

Schedule 1: Model withdrawal form

To: TRANSLOGISTIKA ES Ltd, Vuzrajdane, bl. 66, fl. 2, ap. 6, Varna 9025, Bulgaria; admin@eligna.app. I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: Eligna Premium. Ordered on / received on: [date]. Name of consumer(s): __________. Address of consumer(s): __________. Signature (only if this form is on paper): __________. Date: __________.